Most of the time, we are able to help you select the perfect configuration for your Savvy Rest mattress. That’s what our savvy is about. Your mattress is a long-term investment in your comfort and health, however, so we want to make sure you are comfortable for years—not minutes. This is one of the advantages of ordering a Savvy Rest.
You have 90 days from the date you receive your Savvy Rest mattress to be sure you’re happy with its firmness or softness. If you decide after a few nights or a few weeks that you’d like a layer to be softer or firmer than your original choice, just contact us at (479) 966-4350 and we will help you with the exchange.
They will ship you a replacement layer. Once it arrives, simply unzip the casing, remove the layer you’d like to replace, and return it to us in the same box. There is no charge for the latex, you pay only the cost of shipping to receive and return a layer. Shipping costs vary based on size; we will tell you the cost when you call to request an exchange.
The latex exchange policy is not a return policy. We do not accept returned mattresses or pillows. Savvy Rest’s latex exchange policy allows you to be confident you are receiving the finest in customized fit and customer service.
The latex exchange policy does not apply to custom-sized mattresses.
