MATTRESS WARRANTY

Policies and Warranties

Policies and Warranties

Here at Mountain Air Organic Beds we want to make sure that you have all the information you need about your new Mountain Air Products. Listed below is our product warranty and policy pages. If you have any questions about any of our warranties you can give us a call or email us at naturalbeds@gmail.com

Unlimited LifeTime Layer Exchange Policy

Change the feel of your mattress with your partner by swapping and moving layers around. If you still need a layer exchange but don't have a warranty issue, you may exchange layers with us for a nominal fee plus S&H both ways. 

25-Year Limited Warranty

This warranty covers the Heavenly Harmony, Organic Joy, Generations 7 & Wishing Well Bed.

2 Year Limited Warranty

This warranty Covers all of our Custom built wood products.


mattress WARRANTY

25 Year Limited Warranty

Definition

MOAB Inc,. guarantees that your Mountain Air Organic Beds mattress,  Heavenly Harmony, Organic Joy, and the Generations 7, The Wishing Well mattress will be replaced or repaired at our option, should it be deemed defective because of faulty workmanship or structural defects during the twenty five (25) years of the warranty, excluding the specific limitations contained herein.

This warranty covers any deterioration in the cell-structure of the latex that causes the mattress to have a visible indentation greater than one and one half inch, not associated with a sag in the foundation, box springs, or platform.

This warranty does not cover aberrations in the natural latex that fall under the category natural variances, i.e.: areas of minor discoloration in new latex or the natural yellowing that occurs as latex ages, horizontal tears or cracks less than 3 inches in length, lateral tears or cracks that penetrate less than the full thickness of the latex sheet as well as evidence of black and/or white debris or discoloration that is deemed to be residue of the natural latex baking process. Furthermore, if the latex core of a Mountain Air Organic Beds mattress has been exposed to chemical cleaners, water or fluids, direct sunlight or direct heat (from an electric mattress pad, for example), such exposure will void this warranty.

Latex layers

The core of the Mountain Air Organic Beds mattress is built from individual layers of organic latex and when at all possible, structural issues or defects will be addressed one layer at a time. During the first ten (10) years of this warranty, we will not charge you to repair or replace the latex layer(s) or mattress casing if it is deemed defective (Mountain Air will cover shipping costs on approved claims made in the first year of ownership. After the first year, transportation costs are the responsibility of the purchaser). During years 11 through 25 of this warranty we will, at our option, repair the latex layer(s) or mattress casing at a handling cost to you, or replace the latex layers, casing or entire mattress at a prorated charge to you plus transportation costs. If we replace the mattress, the prorated replacement charge you pay will depend on when the mattress is replaced.

If the latex layers, casing or entire mattress is replaced during the eleventh year of this warranty, the prorated replacement charge you pay will be fifty (50) percent of the original purchase price.

If the latex layers, casing or entire mattress is replaced after the eleventh year but before this warranty expires, the prorated charge you pay will increase by three.three three (3.33) percent for each subsequent year of the prorated period (i.e., 53.33% of the original purchase price if replaced during year eleven; 56.66% of the original purchase price if replaced during year twelve; up to 96.67% of the original purchase price if replaced during year twenty five, etc.)

This warranty is valid only to the original purchaser of the product and is not transferable. It entitles the purchaser one replacement in the event of faulty workmanship or structural defect. If Mountain Air deems the mattress not defective, all transportation costs are the responsibility of the purchaser and are additional to any prorated charges. In the event an item needs to be returned to Mountain Air, that item needs to be shipped to Mountain Air within ten (10) days of the request.

Weight limitations

Be aware that we normally advise against configuring a mattress with two or more soft layers for an individual 200 lbs or more. If an individual with this body mass orders a mattress configured in this manner, this circumstance will be taken into consideration when processing a warranty claim and may affect said claim. A mattress configured with three soft layers is an additional circumstance that will be taken into consideration when processing a warranty claim and may affect said claim.

Mattress Support and Foundations

Our mattresses are designed to work on a rigid, non-spring slatted foundation, an adjustable bed base, or a slatted platform bed with a maximum spacing of three and one half inches between slats or a slatted platform bed with a maximum spacing of 3 ". This warranty and other performance guarantees are based on tests conducted on "sets" that consist of our mattresses and foundations like these.

Therefore, if you use inappropriate manufacturers foundations or box springs with this mattress, such use will void this warranty and all other warranties, whether expressed or implied, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose.

We may require you to provide proof of the quality of the foundation for your mattress if you make a claim under this warranty.

Proof of purchase

You must provide proof of purchase to Mountain Air for any warranty claim or layer exchange. You may contact MOAB, Inc. Customer Service Department by calling (479) 966-2262 or writing to Mountain Air at 1106 Old Missouri Road, Springdale, AR. 72764 or emailing NaturalBeds@gmail.com

Limitations

Mountain Air is not responsible for any damage caused to the mattress by spills, burns, accidents, growth of mold, or other acts of Nature. Mountain Air is not responsible for claims related to latex allergy, other sensitivities whether known or discovered at a later date.

This warranty does not cover issues related to smell, comfort, or just don't like it. Only to issues related to material quality and workmanship.

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

WOOD WARRANTY

Policies and Warranties

Here at Mountain Air Organic Beds we want to make sure that you have all the information you need about your new Mountain Air Products. Listed below is our product warranty and policy pages. If you have any questions about any of our warranties you can give us a call or email us at naturalbeds@gmail.com

2 Year Limited Warranty

All hand crafted wood products sold by MAOB carry a two year limited warranty.
MOAB Inc,. guarantees that your Mountain Air Organic Beds product will be replaced or repaired at our option, should it be deemed defective because of faulty workmanship or structural defects during the two (2) years of the warranty, excluding the specific limitations contained herein.

This warranty covers any deterioration, or structural failure, of your product not associated with damage thru use of cleaners, application of other finishes, misuse, or modification. Naturally finished wood is a living product and will age in patina over time, as well as develop some cracks due to its environment. Such normal aging of a living product that does not affect the structural soundness of the product is excluded from the terms of this warranty.

This warranty is valid only to the original purchaser of the product and is not transferable. It entitles the purchaser to replacement in the event of faulty workmanship or structural defect. If Mountain Air deems the product is not defective, all transportation costs are the responsibility of the purchaser and are additional to any prorated charges. In the event an item needs to be returned to Mountain Air, that item needs to be shipped to Mountain Air within ten (10) days of the request.
You must provide proof of purchase to Mountain Air for any warranty claim. You may contact MOAB, Inc. Customer Service Department by calling (479) 966-2262 or writing to Mountain Air at 1106 Old Missouri Road, Springdale, AR. 72764 or emailing NaturalBeds@gmail.com

Mountain Air is not responsible for any damage caused by spills, burns, accidents, growth of mold, or other acts of Nature.
This warranty does not cover issues related to size, comfort, or just don't like it. Only to issues related to material quality and workmanship. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

LAYER EXCHANGE

Unlimited LifeTime Layer Exchange Policy

Change the feel of your mattress with your partner by swapping and moving layers around. If you still need a layer exchange but, don't have a warranty issue, you may want exchange layers with us for a nominal fee plus S&H both ways. 

These layer exchanges are free for the first 30 days, just pay S&H both ways.




 HOURS

 
     

Monday

10:00AM - 5:00PM

Tuesday

10:00AM - 5:00PM

Wednesday

10:00AM - 5:00PM

Thursday

10:00AM - 5:00PM

Friday

10:00AM - 5:00PM

Saturday

10:00AM - 5:00PM

Sunday

CLOSED

     
     
     

 

CONTACT US

/ keep in touch

Mountain Air Organic Beds

1106 N Old Missouri Road,

Springdale, AR 72764

Phone. 844-223-2263

Email. naturalbeds@gmail.com